Frequently Asked Questions
1. What are the shipping times?
We process all orders within 48hours. During busy periods, this may take slightly longer — thank you for your understanding.
Delivery times typically range from 8 to 12 business days, depending on your location.
2. What are the shipping costs?
We offer free shipping across the world.
For other countries, small additional fees may apply depending on your location. However, we strive to keep shipping costs minimal, and to date, we’ve received no complaints.
3. Where do you ship?
We ship worldwide!
In rare cases, certain countries may not be eligible for delivery due to logistics constraints. If this affects your order, we’ll inform you promptly.
4. I made a mistake in my shipping details – what should I do?
If you’ve entered incorrect information or need to update your details, please contact us immediately at cutedolls2025@outlook.com
If your order hasn’t shipped yet, we’ll do our best to update it.
If it has already been dispatched, unfortunately, changes are no longer possible.
Should the package be returned to us, we’ll reach out to decide on the next steps. Please note that shipping fees are non-refundable.
5. How can I track my order?
We offer tracked shipping on all orders.
To receive tracking information, simply email us at cutedolls2025@outlook.com
Please allow 3–5 days for tracking updates to appear in the system.
6. My order was placed over 25 days ago and I haven’t received it. What should I do?
While most orders arrive within the expected timeframe, delays can occasionally occur due to customs or local carriers.
If it’s been over 25 days, please contact us at cutedolls2025@outlook.com, and we’ll do everything we can to assist you.
7. Do you offer returns?
Absolutely! We believe in the quality of our products, which is why we offer a 60-day return policy — double the usual 30 days, for your peace of mind.
Items must be unused, in original condition, and in original packaging.
8. I received a defective or damaged item. What should I do?
We're sorry to hear that! We’ll replace any item that’s defective or damaged.
Please email a photo or video of the item to cutedolls2025@outlook.com along with your complaint.
Our team will get back to you quickly to resolve the issue.
9. How do I request a refund?
Once we’ve received and inspected your return, we’ll contact you to confirm and process your refund.
Refunds are issued to the original payment method used during checkout.
10. Is payment on your website secure?
Yes, absolutely. All transactions are SSL-encrypted for your protection, and payments are handled by a certified secure payment partner.
Your data is safe with us.